Privacy Policy

Transparency is our guarantee. Understand how we protect your personal information.

Last Updated: [Date]

Your privacy is paramount to us. This policy outlines how **The Passports Experts** (“Company,” “we,” “us,” “our”) handles the personal information you share while using our documentation support and consultancy services. By engaging with our services, you consent to the data practices described below.

1. Information We Collect

We only collect information essential for the purpose of preparing and submitting your official applications to Government portals.

  • Contact Information: We collect your **Name, Phone Number, Email Address, and Physical Address** for communication, consultation, and service delivery purposes.
  • Identity Proofs & Documents: For the purpose of processing and submitting your application, we collect copies of necessary **ID Proofs (such as Aadhaar, PAN, Passport)** and related application details.

2. How We Use Your Information

Your information is used **strictly** for the following legitimate purposes:

Document Processing

To accurately complete application forms, verify details, and facilitate the submission of your application on your behalf to the relevant Government portal.

Customer Support & Consultation

To provide you with personalized guidance, answer your queries, and update you on the status of your application.

Verification

For internal verification and record-keeping related to the services you have availed.

Crucially, we are a documentation support service. We never sell, rent, trade, or misuse your personal data for any purpose other than facilitating your documentation process.

3. Data Protection and Security

We implement appropriate technical and organizational measures to ensure the **confidentiality and security** of your data against unauthorized access, alteration, disclosure, or destruction.

  • **Confidentiality:** All personnel handling your data are bound by strict confidentiality agreements.
  • **Data Minimization:** We only retain your data for as long as necessary to complete the service and comply with legal or regulatory obligations.

4. Third-Party Disclosure (Limited)

We are committed to **never sharing your data with unauthorized third parties.** However, sharing is necessary in the following specific and limited circumstance:

Government Portals Only

Your data, including ID proofs and application details, will be shared with the **authorized Government portals** (e.g., Passport Seva Kendra, UIDAI) *only* when necessary to submit the official application as requested by you.

5. Communication Consent & Opt-Out

By contacting us via any medium, you grant consent for us to communicate with you regarding your service request.

  • **Service Updates:** You will receive essential communication via **WhatsApp, SMS, and/or Email** for application steps, document guidance, and status updates.
  • **Marketing Messages (Optional):** We may occasionally send you promotional or informational messages related to our other services.
To opt-out of promotional messages, simply reply STOP to any such message received via WhatsApp or SMS.

6. Legal Disclaimer Reminder

Please remember: **The Passports Experts is an independent service provider.** We are not a Government department and are not affiliated with or endorsed by the Ministry of External Affairs, Passport Seva Kendra, Govt. of India, or any other Government body (CSC / PSK / POPSK / MEA / UIDAI).

Our role is strictly professional assistance and documentation support. Your data privacy remains protected regardless of the final outcome of your Government application.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your data, please contact us using the details below.

The Passports Experts

Model Town, Near Passport Office, Sonipat, Haryana – 131001

+91-7082942901

[email protected]